Membership FAQs

Visiting the Palaces - Important Information for Members

Thank you to all of our members who are supporting us in this challenging time.

We are an independent charity, reliant on the generosity of our supporters. In this unique period, with the palaces closed, the support of our members and donors has never been more important in keeping the spirit of the palaces alive.

Booking a Visit for Members

I am a member, how do I book a timeslot?

As a member, you need to pre-book a timeslot for your visit using the Member portal. This is to ensure the safety of both visitors and staff. 

I am unable to login with my membership number and surname, how do I book?

If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific.

If you have recently purchased a membership and cannot login, your membership might not have been processed yet. Please see the below FAQ ‘I have just purchased a new membership, and don’t yet have my membership number, how do I book my ticket?’

If this doesn’t help, please email our team at

I have recently purchased a membership and don't yet have my membership number. How do I book my ticket?

You will need your membership number to book tickets. We will process your membership as quickly as we can and are operating with a reduced team at the moment. If you want to visit straightaway, please email and we will send your membership number by email once we have processed your application.

The available timeslots are full. How do I know when new spaces are available?

We will be releasing new ticketing timeslots every Monday, and will keep our members informed by email. If you aren’t receiving these, we may need to update your email address or contact preferences. Drop us a line on


If you have any further questions regarding your membership, please get in touch by using our Contact Us form on this website, or email

Our Freepost address is:

Historic Royal Palaces
Apartment 26
Hampton Court Palace

Hillsborough Castle and Gardens

How do I book house tours of Hillsborough Castle and visit the gardens?

Tours of the castle are not available at present. Booking is required to visit the gardens. To book a time slot please log in to the Membership Portal.


More information about Hillsborough Castle

Kew Palace

Please check the Kew Palace page of the website for the latest information regarding opening hours. 


Why do I have to pay the Kew Gardens entry fee to get to Kew Palace?

Historic Royal Palaces only manage the building and its footprint. The gardens in the immediate environs of the palace and the surrounding Kew Gardens continue to be managed by a separate organisation - the Royal Botanic Gardens, Kew. 

Unfortunately it is not possible to distinguish between those who would like to visit Kew Palace alone and those who would like to experience everything within the boundaries of the Gardens.

This means that those who wish to visit Kew Palace must pay an admission fee, payable to Kew Gardens.

Historic Royal Palaces’ members do receive 10% off the entrance fee to Kew Gardens, which can be used as many times as you like throughout the year.

This discount is available when buying tickets in person from the Kew Gardens ticket office, and is not available online.

Members can also visit the Great Pagoda within the Gardens free, which is something other visitors must pay an additional charge for.

Members can show their Historic Royal Palaces membership card at the ticket office to obtain their discount into Kew Gardens.

* Please email for more information on the latest current arrangements for Historic Royal Palaces members.



More information about Kew Palace

Using your membership

I joined online but I would like to start visiting straightaway, what shall I do?

You will have received a confirmation email. If you would like to visit before you receive your card, please email with your booking confirmation number, and our team will provide your membership number for you as soon as possible. We will post your permanent card and membership pack within 28 days.  

I posted in my membership application and haven’t heard back yet, what shall I do?

If you posted in your membership form recently and haven’t heard back from us it is likely that it’s still being processed.  It can take up to 28 days to post your permanent card and membership pack. If you plan to visit one of the palaces before you receive your permanent card, please email us at to check the status of your application.  We can then let you know what your membership number is so you can book a visit before your card arrives.

What if I do not have my membership card?

Please contact us if you require a replacement card. If you arrive at your chosen palace and find that you do not have your membership card, please be prepared to provide appropriate ID along with your palace ticket booking. Your membership card brings the cardholder many benefits so do please take care of it.

* Please note we cannot guarantee entry to the palaces without a valid membership card.

Can I join if I live overseas?

If you're a non-UK resident with an overseas address it is still possible to purchase a membership in exactly the same way as a UK resident.  We are able to send out membership materials to international addresses but please do be aware that delivery times may be longer than to UK addresses. Please note that there is no shipping cost to deliver your membership pack and card.  To set up a Direct Debit you must use a UK Bank Account and UK address.

Please ensure you give us your email address when you join to ensure you are kept up today about all your membership has to offer.

How much money will I save in becoming a member?

By joining as a member, you’re immediately saving money. The cost of membership gives you free entry from the day you join as well as any future visits, as opposed to purchasing a ticket on each visit. 

If you join the membership scheme and pay by Direct Debit you will receive an extra 3 months for free. Please note that this is an ongoing yearly payment and if you wish to not renew you need to let us know. The 3 months free offer is for the first year only. To set up a Direct Debit you must use a UK Bank Account and have a UK address.

What happens when my child reaches their 5th birthday?

Any child who is 5 years and above requires a palace ticket or can be added to a family membership. When children reach their 5th birthday you will be able to upgrade your membership to a family membership and simply pay the difference. This applies to joint membership holders as well.  Please notify us of this change in advance of your visit so we can update your membership and send you a new membership card.

I have a Family Membership and one of my children will shortly be approaching their 16th birthday. What should I do?

Once your child has reached their 16th birthday they will no longer be covered by your Family Membership, but they can of course purchase their own membership which will enable them to continue to enjoy the many benefits that membership brings.

Do I have to name the second adult on the membership?

Yes, joint and family memberships have to have a named second adult and only the named members are allowed to use the membership card. It is not an open membership and names are non-transferable.

Is there a student or senior membership category?

No, we do not offer student or senior membership. If you are planning to visit frequently then you will still save money by purchasing a membership.

I need to visit the palaces with a carer, can I add one to my membership?

If you need to visit the palaces with a carer you are entitled to add a carer to your membership for free. This carer is not named and therefore can be different each time you visit. However, please be aware, your membership does not allow the carer to visit any of the palaces by themselves.

To add a carer to your membership, please contact the membership team by emailing

Do you have a life membership category?

Yes, we have two life membership categories which are Individual and Joint. Please email for further information.

Do you ever ask for ID?

Whilst this is rare, we do have the right to ask for ID and we carry out spot checks at each palace. Your membership card entitles the name cardholder(s) to many benefits and discounts. This only applies to the people named on the card and account. The associated benefits are available only to the named card holders. Should you have friends and/or family who wish to visit, then do please recommend that they too purchase a membership. We do not offer an open membership.

Can I sign up for a Direct Debit online to get three months free?

Yes, you can sign up for a membership via Direct Debit by clicking here and get three months free on your first year of membership paying via Direct Debit. Please note that you can only sign up for a membership via direct debit if you currently have a UK bank account. 

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

  • If there are any changes to the amount, date or frequency of your Direct Debit Historic Royal Palaces will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Historic Royal Palaces to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Historic Royal Palaces or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Historic Royal Palaces asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Direct Debits

Pay by annual Direct Debit for the first time and get three months FREE on your membership! Please note this offer is for members paying by direct debit for the first year only.

To purchase membership by Direct Debit, complete the mandate on our joining form (PDF)

To renew membership by Direct Debit, complete the mandate on our renewal form (PDF)

Join now by direct debit

Upgrading your tickets

Already bought admission tickets? If so, you can upgrade them into membership on the same day of your visit or up to two weeks after the original date of purchase.

How to upgrade:

By email download a membership form and send it to us at with evidence of your ticket purchase (such as a picture of the tickets or your booking reference number)

By post - download a membership form and send the completed form with your tickets to -

Historic Royal Palaces
Hampton Court Palace
Apartment 26

Please note that only palace admission tickets bought directly from Historic Royal Palaces can be used to upgrade towards a membership, this excludes tickets from third party companies or for palace events.


Change of address

How can I update you of my change of address? Please email us at along with your membership number, surname and the details of your new address.

Magic Garden

Is Magic Garden included in my membership?

Yes, the Magic Garden is included in your membership when it is open.

I am a member. Who can use my membership card to visit the Magic Garden?

Please remember that membership entitles only those named on the card to enter. Any additional or unnamed guests will be required to purchase additional tickets.

For more information about the Magic Garden, please see the Magic Garden FAQs

Magic Garden FAQs


How can I find out about becoming a Patron?

Annual support from patrons is invaluable in helping to ensure that we can give the palaces the care they deserve. Patrons of Historic Royal Palaces receive a number of exclusive benefits including unrestricted access to the palaces, invitations to openings, newsletters and much more. More information on becoming a patron

Become a patron


How can I make a donation?
If you’d like to make an individual donation, thank you. Please give as much, or as little as you like, and don’t forget to sign your Gift Aid Declaration. There are many projects that represent Historic Royal Palaces’ key principles of Guardianship, Discovery, Showmanship and Independence and these would not have been possible without support from individuals.

Make a donation

Gift Aid

What is Gift Aid?

If you are a basic or higher rate UK taxpayer, the Gift Aid Scheme allows Historic Royal Palaces to reclaim a further 25p on every £1 of your membership. This really boosts our income – and doesn’t cost you a penny extra.

Gift Membership

How can I buy a Gift Membership? Gift membership can be purchased online.

Gift membership categories:

• Individual
• Joint - (2 named adults)
• Family group - (2 named adults and up to six named children between the ages of 5-15)
• Family One Adult - (1 adult and up to six named children between the ages of 5-15)

What do I receive when I purchase a gift membership? When you purchase a gift membership you will receive a voucher for the membership, along with a gift membership redemption form for you to address to your chosen recipient.  When the recipient redeems the membership they will then receive a membership pack and membership card in the post.

How can I pay for my gift membership?

You can pay for your gift membership by cash or card. Unfortunately, you cannot buy a gift membership via Direct Debit; this is because the bank account has to be in the name of the person on the membership.

Can I Gift Aid a gift membership?

Unfortunately, you cannot pledge Gift Aid on a gift membership payment. HMRC do not allow this because the donor is not directly donating their own money.

Can I upgrade my tickets to a gift membership?

Unlike regular memberships, you cannot use your tickets to upgrade to a gift membership.

Do members receive their 10% discount on gift membership sold in the shops?

No, this is exempt from a discount.

Where do you send the gift membership voucher? Unless you would like the voucher to be sent directly to the recipient, we automatically send it to the buyer's address, to be presented to the recipient. If you would like the membership to be sent directly to the recipient, you can mark this on your application form and send their name and address to

How long will it take to receive my gift membership? We will process and send out your gift membership within 28 working days.

How can I redeem a gift membership?

If you’ve been given a gift membership, you can activate it anytime up to twelve months after the date of purchase. You simply need to fill out the redemption form and return it to the Freepost address on the back of the form. Alternatively you can email where our team will be happy to help.

Will you let me know when my membership is about to end?

After a year we will write to you, letting you know that your membership will expire shortly, asking if you want to renew it.


Buy gift membership online

Contact the Membership Team

If you have any further questions, please don't hesitate to get in contact with the membership team by emailing

Historic Royal Palaces
Apartment 26
Hampton Court Palace