Palace facilities

Practical information for your visit

Practical information for your visit

Updated 25 March. In line with Public Health England guidance, we have taken the decision to close all six of our palaces and gardens until 31st May. We will be reviewing this and will keep you updated. Please read our statement for further information. Read our statement


Printed maps and brochures are available at the Kensington Palace ticket office. Maps are available in Chinese, English, French, German, Italian, Japanese, Russian and Spanish. 

You can also download and print the English version of the Kensington Palace map before your visit. 

Facilities Downloads

Kensington Palace Map
Families taking part in a storytelling session with a costumed character dressed as William Kent.

For families

Extra care should be taken in the palace gardens where there are water features. Please do not allow children to touch or eat the plants and refrain from approaching the wildlife.
For the safety and wellbeing of all our visitors, the use of balls, frisbees, scooters, bicycles and rollerblades are not allowed in the gardens. Please see the park regulations at the entrance to the grounds for further details.

Baby-care and pushchairs 
Baby-changing facilities are available and pushchairs can be easily taken around the palace. Pushchairs may also be left in the cloakroom.

Lost children
Please approach the nearest member of uniformed staff if you require First Aid assistance or have lost a child.

Photography and Filming

Visitors are welcome to take photographs without flash within Kensington Palace. However, filming is not permitted.

The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.

Wedding photography
Wedding photography is exclusive to couples hiring Kensington Palace for their wedding day. To find out more about hiring Kensington Palace for your event, visit our Hire a Venue page.

Commercial photography
Requests for commercial photography, filming and sketching should be made in advance by contacting our Press Team. 

Photographic equipment
Equipment such as tripods and selfie sticks may not be used inside the palace unless arrangements have been made in advance with our conservation team.

Historic Royal Palaces is a safeguarding aware organisation and takes its responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Read our Safeguarding Policies and Procedures

Left Luggage

We have a Left Luggage & Business Reception where you can leave large bags, luggage and folded down buggies. Items will undergo security checks before they are stored.

The luggage service is operated on a first come, first served basis as we have limited space.


Free Wi-Fi is available inside the palace.

Simply follow the on-screen prompts on your mobile device to get connected. 

Lost Property

Please speak to a member of staff if you lose something during a visit. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing

First Aid

Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.

Health and Safety

  • Our palaces are very old and have many uneven surfaces, for example cobbles, worn steps, uneven steps and slopes. Please choose footwear that is comfortable and appropriate for the conditions.
  • Some surfaces may be slippery, particularly if they are wet from rain.
  • Light levels can be low in some places, so please allow sufficient time for your eyes to adjust, particularly when using stairs.
  • In some of our gardens we have steep slopes and drops from height, so please be aware of these, especially if you have children with you.
  • Where water features are present, please ensure children are supervised at all times.
  • Look out for our safety signs and follow the advice given to avoid spoiling your day.

Prohibited Articles

In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned:

  • Weapons, including knives
  • Fireworks and smoke bombs
  • Pepper spray or any other articles intended to cause injury
  • Any article which is illegal to possess under UK law


Fully accessible:

  • Near the Ticket Office
  • The Orangery Restaurant
  • Palace Café