Committed to access for all
Committed to access for all
Updated 25 March. In line with Public Health England guidance, we have taken the decision to close all six of our palaces and gardens until 31st May. We will be reviewing this and will keep you updated. Please read our statement for further information. Read our statement
We welcome all visitors to Kensington Palace and aim to make everyone’s day out enjoyable.
Visitors are entitled to bring an accompanying carer free of charge. Complimentary tickets for adult carers can only be obtained on the day of your visit.
All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome into the palace. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog's 'Assistance Dog's (UK)' identification book.
Please be aware that, for conservation reasons, many of the rooms have low level lighting.
Describer tours are available for either the King's State Apartments or Victoria: A Royal Childhood and are included in palace admission (members go free).
Learn more about our Describer toursBSL interpretation tours are available for the following exhibitions:
Tours are included in palace admission but must be booked at least two weeks in advance.
Learn more and book a British Sign Language tourKensington Place has ground-level access from Kensington Gardens. All three floors of the palace are accessible via lift.
Mobility aids
Manual wheelchairs are available to use free of charge on a first come first served basis. They cannot be reserved in advance. Please ask our Welcome Team on arrival for more information.
Maps
Visitors can pick up our orientation leaflet for advice on accessible routes around the palace. Please ask a uniformed member of staff for more information
Parking
Accessible parking is currently not available due to conservation works on site. We apologise for any inconvenience caused.
Drop off/collection
Taxis can drop off visitors at the palace. Taxis booked in advance for pick up will be allowed access to the grounds.
Electric buggies in Kensington Gardens
Liberty Drives is an initiative by the Hyde Park Appeal to provide mobility for those who find it difficult to see the entire park, including Kensington Gardens. This service operates Monday – Friday from 1 May – 31 October.
Enjoy more of Kensington Palace by joining a British Sign Language (BSL) tour at no extra cost.
Selected dates - advance booking required
Kensington Palace
Free with palace ticket (advance booking required)
Helping blind or partially sighted visitors enjoy more of Kensington Palace, describer tours are available to book at no extra cost.
Selected dates - advance booking required
Kensington Palace
10:00 and 15:00
Included in palace admission (members go free)