Accessibility

Free carer ticket

We welcome all visitors to Kensington Palace and aim to make everyone’s day out enjoyable.

Visitors are entitled to bring an accompanying carer free of charge. Complimentary tickets for adult carers can be obtained by emailing info@hrp.org.uk with the date and time of the visit booked online by the ticket holder. Please show proof of disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

Guide dogs

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome into the palace. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog's 'Assistance Dog's (UK)' identification book.

Blind or partially sighted visitors

Low light levels

Please be aware that, for conservation reasons, many of the rooms have low level lighting.

Describer Tours

Describer tours are available for either the King's State Apartments or Victoria: A Royal Childhood and are included in palace admission (members go free).

Deaf or hard of hearing visitors

British Sign Language (BSL) Tours

BSL interpretation tours are available for the following exhibitions:

• King's State Apartments
• Victoria: A Royal Childhood

Tours are included in palace admission but must be booked at least two weeks in advance.

Visitors with limited mobility

Kensington Place has ground-level access from Kensington Gardens. All three floors of the palace are accessible via lift.

Mobility aids
Manual wheelchairs are available to use free of charge on a first come first served basis. They cannot be reserved in advance. Please ask our Welcome Team on arrival for more information.

Maps
Visitors can pick up our orientation leaflet for advice on accessible routes around the palace. Please ask a uniformed member of staff for more information

Accessible travel

Parking
Accessible parking is currently not available due to conservation works on site. We apologise for any inconvenience caused.

Drop off/collection
Taxis can drop off visitors at the palace. Taxis booked in advance for pick up will be allowed access to the grounds.

Electric buggies in Kensington Gardens
Liberty Drives is an initiative by the Hyde Park Appeal to provide mobility for those who find it difficult to see the entire park, including Kensington Gardens. This service operates Monday – Friday from 1 May – 31 October.