Updated 25 March. In line with Public Health England guidance, we have taken the decision to close all six of our palaces and gardens until 31st May. We will be reviewing this and will keep you updated. Please read our statement for further information. Read our statement
If you find walking difficult, you may like to book one of our powered We-Go wheelchair tours to explore the two miles of historic halls, galleries and corridors at Hampton Court Palace, plus our famous palace gardens.
Tours are led by expert volunteer guides, who will operate the battery-assisted wheelchair as you enjoy your visit.
We have two We-Gos and five two-hour tours to choose from:
The We-Go powered wheelchair is about the size of an economy-sized airline seat and has about as much leg room.
There is also a weight limit of 113kg / 250 lbs / 17½ stone which includes any bags clients may want to keep with them.
Wearing the seatbelt is mandatory to prevent accidents. We will only go ahead with a We-Go powered wheelchair tour if the seatbelt can be comfortably and securely fastened around our client.
The width between the armrests is 18.5 inches / 47 cms and the seatbelt when fully extended is about 38 inches / 96 cms. Those coming in the winter who may be wearing thick outdoor coats may want to note this.
Please note that the tours have been specifically developed for the person in the wheelchair and will be pitched at them and their interests rather than any additional people (including any children) in the party.
Please specify your chosen tour and the time you want it to begin when you book. You can book one tour in the morning and another in the afternoon – in which case the cost will be £10.00 (2 tours x £5 per wheelchair) – or one tour, perhaps returning at a later date for a second one.
We-Go tours must be pre-booked a few weeks in advance. Payment will only be taken for hiring the We-Go once the volunteer guides have been booked – there is nothing to pay until we have confirmed availability.
We recommend that morning tours begin at 10:30 and that afternoon tours begin at 13:00. If you would like your morning or afternoon tour to start at a different time, please specify at the time of booking. We recommend you give at least an hour between the end of one tour and the start of the next to give yourself a good rest over the lunch break.
Our volunteers will meet the party with the powered wheelchair at the Ticket Office unless different arrangements are made at the time of booking.
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