Updated 25 March. In line with Public Health England guidance, we have taken the decision to close all six of our palaces and gardens until 31st May. We will be reviewing this and will keep you updated. Please read our statement for further information. Read our statement
With immediate effect (22 March), we have decided to close our gardens. We'll be finding ways to share their beauty with you online during this time.
In light of recent Government advice, and with heavy hearts, we have made the decision to close our six sites from the evening of Friday 20 March until 31 May. We will be reviewing this and will keep you updated.
Between them, the six extraordinary historic buildings in our care have witnessed 1,000 years of history. They have survived many tumultuous moments in the past. However, we must act to protect their current custodians: our staff, and you, our future visitors. The welfare of our incredibly dedicated team and our visitors is our primary concern.
The Palaces have bounced back in the past – and so will we. When we return, as an independent charity, we will need your support more than ever. Please keep in touch with us via our website and social media channels, where we will continue to share the stories we had planned to share with you in person.
Finally, we promise we’ll look after the ravens at the Tower of London in your absence. They’ll be safe in the fortress until we see you again.
Are the palaces still open?
In light of recent Government advice, all six of our sites will be closed from the end of the day on Friday 20 March until 31st May. We will be reviewing this as the situation develops and will keep you updated. With immediate effect, (22 March) we have also decided to close our gardens. We'll be finding ways to share their beauty with you online during this time. Please check our website for further updates.
Can I move my general admissions ticket?
If you have purchased your general admission tickets through Historic Royal Palaces, we will happily alter the dates of your visit.
Your ticket will be valid for one year from the original intended visit date. Please contact our Customer Services team by completing the Contact Us form.
As you will appreciate, we are receiving high levels of enquiries at present, so please bear with us as we work to support all of our customers.
If you purchased your ticket through a third party, you will need to contact them directly.
Can I get a refund?
You may choose to re-book for another time or to donate the cost of your ticket to Historic Royal Palaces. As an independent, self-funded charity, we rely on your support – which is more crucial now than ever.
I’m planning to come to an event, will this be cancelled?
All public events due to take place in the coming weeks have been cancelled. Event ticket holders will be eligible to receive a refund. Please complete the Contact Us form. We know this will be disappointing and we're deeply sorry for the inconvenience caused.
We will be continually reviewing our events programme and will post regular updates on our website.
When will you re-open?
Our palaces are currently closed until 31 May. Like many other organisations who have taken the difficult decision to close, we will be monitoring the situation closely and will continue to act on the advice of the government and Public Health England with regards to re-opening. The safety of our staff and visitors is our utmost concern.
Can I get into the gardens for free at Hampton Court Palace and Hillsborough Castle and Gardens?
With immediate effect, (22 March) we have also decided to close our gardens. We'll be finding ways to share their beauty with you on our website and via social media during this time.
I have a school visit booked, will this be cancelled?
All school visits due to take place between Monday 23 March and Friday 31st July have been cancelled. We will be in touch with all groups due to visit during this time.
However, should you have a query about your school booking please email email@example.com.
I’ve ordered something from your online shop, are there any delays to deliveries?
As of 24 March, we are unable to process or dispatch any online orders until further notice. We apologise for any inconvenience this may cause.
Please email us at firstname.lastname@example.org if you have any questions and we will aim to respond as soon as possible.